Techcombank voted No.1 bank in Vietnam by customers in Forbes survey

Techcombank has been named "Best Domestic Bank in Vietnam" by FinanceAsia and the "#1 Bank in Vietnam" by Forbes Magazine, based on customer surveys.

These prestigious international awards are testament to the success of Techcombank’s customer-centric-strategy, its unwavering commitment to excellence, and its pioneering role as Vietnam’s leading private bank in the industry's journey of digital transformation.

This is the second consecutive year Techcombank has won the award for "Best Domestic Bank" in Vietnam from the international finance industry publication, FinanceAsia. Techcombank was selected for the award by a judging panel consisting of experienced finance industry professionals from across the Asia-Pacific region.

Also in June, Techcombank was named the “#1 Bank in Vietnam” in the World's Best Banks 2024 rankings compiled by Forbes Magazine. The #1 ranking was based on an extensive survey of customers by market research company Statista, which surveyed more than 49,000 people across 33 countries. Participants were asked to evaluate banks where they currently have a checking or savings account, where they’ve had an account within the past three years, or that they know through family or friends.

They were asked to evaluate each bank across five criteria: trustworthiness, terms and conditions (such as fees and rates), customer service (waiting times and helpfulness of employees), digital services (ease of using the website and app), and quality of financial advice. According to Statista, a total of 46 Vietnamese banks were included in the survey, and participants were asked for their overall satisfaction with each bank and whether they would recommend it to others.

Jens Lottner, CEO at Techcombank said: “We are proud that Techcombank continues to be honoured as "Best Bank in Vietnam" by prestigious international organizations. It is particularly pleasing to be ranked the #1 bank in Vietnam by Forbes as this is based on real feedback from customers and is a strong endorsement of our customer-centric strategy and the trust they have in our brand.

With a vision to "Change Banking, Change Lives," Techcombank is now one of the largest banks in Vietnam by charter capital, with over 13.8 million retail and corporate customers. The bank’s ecosystem approach, co-created through partnerships in multiple key economic sectors, adds further scale and differentiation in one of the fastest growing markets in the world.

The bank has consistently promoted important partnerships, such as with Salesforce and Adobe to deliver hyper-personalized banking experiences in real time, or with Amazon Web Services to move a majority of Techcombank’s applications to the cloud and thereby laying the foundation to serve customers.

The bank has also partnered with MISA, Vietnam’s leading accounting software provider, and widely cooperated with WinLife to create a huge ecosystem for customers including accounting and operations management solutions.

Techcombank has a firm commitment to delivering long-lasting economic, environmental, and social benefits to Vietnam and uplifting its customers and the community to reach their full potential.

In 2023, the bank provided more green credit to sustainability projects in Vietnam than ever before, while also supporting social initiatives with donations reaching VND148 billion ($5.8 million) and promoting healthy living and physical fitness through support for the Hanoi and HCMC Techcombank marathons.