Techcombank named domestic retail bank of the year by Asian Banking & Finance for 4th consecutive year

Techcombank has been named Domestic Retail Bank of the Year - Vietnam at the Asian Banking & Finance Retail Banking Awards 2025.

This is the fourth year in a row that the private bank has won the award for Domestic Retail Bank of the Year in Vietnam from Asian Banking & Finance.

Techcombank was chosen for the award by an esteemed panel of judges drawn from leading financial consultancies including Bain & Co., Boston Consulting Group, EY, KPMG and PwC.

The award trophy was accepted by Nguyen Anh Tuan, chief retail banking group officer and Nguyen Van Linh, deputy chief of retail banking group officer at a ceremony on July 3 at the Marina Bay Sands Expo & Convention Centre in Singapore.

In accepting the award, Nguyen Anh Tuan said: "This achievement is testament to our customer-first approach, to our relentless drive to innovative and create new break-through products, and to our strong commitment to sustainability and the creation of a greener Vietnam.

"As we look forward to the year ahead, we will continue to put our customers at the heart of everything that we do as we strive to realise our vision to Change banking, Change lives."

The award recognized Techcombank for taking customer-centricity to new heights in 2025. The year saw the bank speed up the introduction of first-in-kind products for its retail customers, notably Techcombank Auto-earning and its new, improved version Auto-earning 2.0, the Techcombank Rewards loyalty ecosystem and the Techcombank Visa Eco Card.

Auto-earning is a game-changing product that enables individuals and businesses to make money from their idle cash. In November 2024, Techcombank introduced an upgraded version, Auto-earning version 2.0, with new features that included no constraint on minimum or maximum balances to make the product accessible to more customers and a unified account structure that enables customers to earn an even higher return on their idle cash.

Techcombank Rewards is a ground-breaking loyalty ecosystem. Already the largest loyalty program in Vietnam’s banking sector, it enables customers to earn reward points as they transact across an ecosystem of over 320 partner brands and over 16,000 stores nationwide.

Today, Techcombank Rewards has over 10.6 million active users deepening the bank’s relationship with its customers by embedding its financial services into their daily lives.

Techcombank’s Visa Eco Debit Card was the first-of-its-kind to be launched in Vietnam and empowers retail customers to track the CO2 emissions associated with each purchase and easily offset emissions by supporting green projects.

In just six months since the product’s launch in November 2024, more than 626,000 customers have signed up for a Techcombank Visa Eco Debit Card and have offset 146,000 kg of CO2 through reforestation and climate change response projects. In response to customer demand, Techcombank has also recently launched a Techcombank Visa Eco Credit Card.

Asian Banking & Finance acknowledged the excellence of Techcombank’s digital banking platform for retail customers and its advanced data and AI capabilities. Notably, Techcombank’s cutting-edge ‘data brain’, linked to an AI-powered technology marketing stack, enables the bank to precisely define individual customers and create more hyper-personalized experiences than ever before.

From unique and highly relevant pieces of money management advice and product recommendations to precisely tailored digital marketing campaigns, Techcombank is using data and AI to create ever more meaningful customer experiences.

Its pioneering digital-led products and personalized customer experiences have enabled Techcombank to build one of the most digitally engaged customer bases of any bank in the world, with 91% of transactions conducted online and an average of about 55 logins to its retail mobile banking app per active user per month.

The positive response of retail customers to Techcombank’s innovative products and personalized experiences was reflected in the growing strength of its Be Greater brand.

Significantly Techcombank’s Brand Equity Index (BEI) rose by 61% during 2024 to become the highest of any Vietnamese banks. In Q1/2025, Techcombank’s BEI maintained its rank as the highest in the industry for the second consecutive quarter, meanwhile its net promoter scope also rose to become the highest among all Vietnamese banks in Q1/2025.