F88 repositions its strategy, governance model to advance sustainable growth

F88 has published its Sustainability Report, marking a significant milestone in the company's journey to strengthen governance, enhance transparency, and integrate environmental, social and governance (ESG) considerations into its long-term development strategy.

F88, a leading consumer finance company in Vietnam, is the first company in the country's alternative lending sector to publish a sustainability report.

The publication reflects F88’s proactive commitment to transparency and accountability toward customers, investors, regulators, and other stakeholders, while reinforcing the company’s strategic shift from rapid growth to sustainable long-term development.

The Sustainability Report is expected to strengthen F88’s ability to access preferential funding from investors and international financial institutions, many of which increasingly incorporate ESG performance and financial inclusion considerations into their investment and lending decisions.

As funding costs decline, the company will be better positioned to lower borrowing costs, creating direct financial benefits for customers.

The report also reflects F88’s ongoing efforts to strengthen its governance and risk management capabilities through the standardization of appraisal processes, enhanced oversight across its nationwide network, and stronger oversight of collections activities. These enhancements contribute to stronger compliance controls, greater operational consistency, and improved corporate governance over the long term.

The report conveys several important messages. Most notably, F88 is committed to developing and delivering transparent, responsible, and inclusive financial solutions for all customers, particularly those who have limited access to traditional banking services. This customer segment currently represents nearly 70% of the company’s total customer base.

Over the next five years, F88 intends to expand beyond its traditional secured lending products by broadening its ecosystem of financial services to include insurance, investment products, and other solutions that support everyday financial needs.

This approach aims to create new pathways to formal financial services for millions of people who do not yet meet the requirements of conventional banking institutions, while helping address gaps within Vietnam’s consumer finance market.

Alongside its business activities, F88 has implemented community initiatives such as the Green Knowledge financial literacy program, launched in 2025, and the Verdant Hope entrepreneurship support program for disadvantaged women, launched in 2024 In relation to people and workplace practices,

F88 continues to foster a fair, diverse, and sustainable working environment by investing in workforce capability development, promoting gender equality, strengthening occupational health and safety, and enhancing the overall employee experience.

From an environmental perspective, F88 is advancing greener operations through resource optimization, improved energy efficiency, and digital transformation.

In 2025, the company reduced paper consumption by 56.1% across its network of 949 branches through digitalized operating processes. Smart timer devices were installed at 112 branches, while improvements to service counter design contributed to lower operational emissions.

Total electricity consumption across the system reached 5,431,589 kWh, equivalent to 3,580.49 tons of CO₂e emissions. These efforts establish a foundation for more systematic measurement and management of environmental impacts over the long term.

F88 has also established a multi-layered ESG governance structure comprising the board of directors, executive management, the ESG coordination team, and cross-functional coordination mechanisms.

At the same time, the company has implemented policies and procedures relating to personal data protection, whistleblowing, conflict-of-interest management, and grievance handling to strengthen transparency, accountability, and responsible business conduct.

F88 has adopted the Global Reporting Initiative (GRI) Standards as the overarching framework guiding its ESG strategy, risk management approach, and sustainability disclosures.

The GRI Standards require organizations to report transparently on both achievements and ongoing challenges, while focusing resources on the economic, environmental, and social impacts that are most material to long-term value creation.

The framework also emphasizes stakeholder engagement in ESG decision-making and promotes internationally aligned data management practices, enabling investors and market participants to assess the company's governance practices, transparency, and capacity for sustainable growth.

The report covers the period ending December 31, 2025. As of that date, F88 had operated 949 branches nationwide, reported total assets of VND6,826 billion ($259.42 million), recorded profit before tax of VND908 billion ($34.51 million), and employed 4,681 people.

Customer satisfaction indicators remained strong, with a Customer Satisfaction Score (CSAT) of 90% and a Net Promoter Score (NPS) of 76% - both considered high within Vietnam’s alternative finance sector. The report also notes that 470,051 women accessed loans through F88, while 67% of customers were unable to provide formal proof of income.

In Vietnam, many leading banks have already published sustainability reports aligned with the GRI Standards or established comprehensive Sustainable Finance Frameworks that integrate environmental and social considerations into annual disclosures and risk management reporting.

For F88, the publication of its sustainability report not only demonstrates a commitment to transparency but also reflects the company’s determination to strengthen governance capabilities and align its governance and sustainability practices with international standards.

For more details, please access F88’s Sustainability Report here!