Techcombank, Techcom Life win three Asian Banker awards for AI, insurance innovation

Vietnam's Techcombank and its life insurance subsidiary Techcom Life have won three international awards from The Asian Banker, affirming the group's leading position as a national champion in artificial intelligence, disctinctive digital platforms, and pioneering, customer-centric financial solutions.

Techcombank received the Best AI Engineering Initiative in Asia Pacific award at The Asian Banker's AI Excellence Awards 2026, while Techcom Life won Best Life Insurance Product in Vietnam for its flagship universal life product, Techcom Life Max Vuong Vang, and Best Life Insurance Technology in Vietnam for its AI-powered insurance platform, iProtek, at the publication's Vietnam Awards 2026.

Techcombank said it was recognized for deploying its Agentic Platform, an enterprise-wide platform that coordinates specialized AI agents across the software development lifecycle, from solution architecture and business analysis to software development and testing.

The bank noted the platform has helped improve productivity, strengthen internal collaboration and shorten the time required to bring digital solutions to market.

This serves as a testament to Techcombank’s strong commitment to leveraging AI as a strategic "weapon" to optimize operational efficiency, drive innovation, and deliver more meaningful customer experiences, the bank stated in a release on Friday.

In doing so, Techcombank not only reinforces its position as a technology leader but also clearly demonstrates its role as a bank making significant, positive contributions to the nation's socio-economic development, it added.

Tran Hoang Quan, senior director of technology at Techcombank, said the bank has reduced application development time by 15% through the use of AI.

"The award validates our strategy of investing in centralized AI governance and an Agentic AI platform," Quan said. "It enables our teams to innovate more effectively while helping us continue delivering secure digital solutions."

Techcom Life, established by Techcombank in 2025, said it was built as an AI-first life insurer with the aim of transforming how life insurance products are designed, distributed and delivered in Vietnam.

The company said it has become Vietnam's largest bancassurance provider and ranked among the country's top five life insurers by new business premium within its first year of operations.

According to Techcom Life, the company has also achieved a customer satisfaction score of 4.9 out of 5 and a net promoter score (NPS) of 89, which it said is the highest in the Vietnamese market.

The Asian Banker recognized Techcom Life Max Vuong Vang as Vietnam's best life insurance product, citing its combination of long-term protection, wealth preservation and disciplined savings within a flexible universal life insurance solution.

The publication also honored iProtek as Vietnam's best life insurance technology platform. Developed as part of Techcom Life's AI-first strategy, the platform embeds artificial intelligence into advisers' workflows, assisting them with financial needs analysis, product recommendations and ongoing policy servicing.

Mukesh Pilania, CEO of Techcom Life, said the awards reflect the company's ambition to reshape Vietnam's life insurance industry through customer-centric services and AI-driven innovation.

"In less than a year, we have built a customer-focused, AI-driven organization and established new benchmarks for the market," Pilania said. "Becoming the first Vietnamese life insurer to win two The Asian Banker awards at the same time reinforces our ambition to transform the insurance industry."